BACOYO Privacy Policy
1. Introduction
BACOYO Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or interact with us.
2. What Data We Collect
We collect personal data including identity data (name, title, date of birth), contact data (email, phone number, address), payment data (securely processed), device data (IP address, browser type), and usage data (pages visited, actions taken).
3. How We Use Your Data
We use your data to process and fulfill orders, provide customer support, improve our website and services, and prevent fraud.
4. Legal Basis for Processing
We process personal data based on contractual necessity, legitimate interests, legal compliance, and consent for marketing.
5. Who We Share Your Data With
We share data with payment processors, delivery partners, marketing and analytics providers, and legal authorities when required. We do not sell personal data.
6. Data Retention
We retain order information for 6 years, marketing preferences until you opt out, and other data as required by law.
7. Your Rights Under UK GDPR
You have the right to access, correct, erase, object, restrict, and receive your data in a portable format.
8. How We Protect Your Data
We implement security measures such as SSL encryption, access controls, and regular security audits to protect your data.
9. International Data Transfers
We ensure data transfers outside the UK are protected by government-approved adequacy decisions or contractual clauses.
10. Cookies & Tracking Technologies
We use cookies to enhance user experience. See our Cookie Policy for more details.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:
BACOYO Limited
Click To Contact Us
Phone: +44 (0) 0330 190 0074
BACOYO Limited
Click To Contact Us
Phone: +44 (0) 0330 190 0074
Questions
-
Tom asks
What is the estimated delivery time after I design and place an order for my custom hoodie?
-
Thank you for your question! Custom orders typically take 3-5 working days to process and ship after your design is finalized. Once your hoodie is on its way, you'll receive a tracking number to keep an eye on its delivery. If you have any other questions, feel free to reach out!
-